Frequently Asked Questions
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At Infinity ECN, the protection of customer data is a priority and we follow the best practices described in detail in our Privacy Policy. There are also measures that we strongly suggest you take to help keep your personal data safe: Never share your password (S) or sensitive account information with anyone. Beware of scammers who may contact you claiming to be a reputable company and not provide them with any personal information. Do not click on any links, open any attachments from emails that you do not know, or reply to unknown SMS senders. Always check the correctness. Transactions must be made only through our secure portal. Never send any money to an outside source. Change your password (s) frequently and set up anti-malware software on any devices you may be using.
Infinity ECN takes serious precautionary measures to ensure that your personal data is kept with full confidence, your passwords are encrypted and your personal data is saved on secure servers that cannot be accessed by anyone, except for a small number of authorized employees.
It is trading various financial assets via a trading account with an online broker without having to go to the actual stock exchange, but through an electronic trading platform that gives you direct access to financial markets and placing buy and sell orders through them.
To register for a live trading account, click on the "register" icon on the Infinity ECN homepage and follow the necessary steps to complete the registration process. You will automatically receive an email with your trading platform data at the email address you provided to us. Log in to our platform using your email address and the specified password. From here, you can upload your documents (if you haven't done so yet), manage your account, download our platforms and fund your account.
Deposit and withdrawal
You may file a deposit/ withdrawal form by visiting ”Deposit/withdrawal”
Deposit/ withdrawal process takes a maximum of 10 days from our side, any delay may occur due to bank procedures
250 $ is the minimum amount for a deposit
– Yes, as we keep clients’ finance deposited in a separate bank account from the company’s bank account – We commit to full compliance to the requirements defined by controlling authorities – All data shall be encrypted to guarantee full security. – The company keeps a continuing monitor of all activities and enhancing protection measures to ensure highest security.
Contact our support team through “support” or via our email [email protected]
20 US dollars is the minimum limit for a withdrawal
Yes, all transactions shall appear on your bank statement
Yes, those fees are subject to variation from time to time. Learn more about fees by visiting ”fees”
By filling “complaint” form found on our platform or contact us through our email at [email protected]
For several reasons including: – Insufficient balance – Exceeding the withdrawal limit – Less than permitted limit of withdrawal
You may deposit using US dollar, Euro, KWD, or SAR
Trading
A margin is the balance in your account required to keep open positions. You must keep sufficient margin of Cash Equity in your account to trade freely, however, if your balance becomes negative, all your trades and positions shall be closed and you can no longer use your account until all positions are completely closed and the balance is no longer negative
We provide you with warning through a notification or email
Indeed, Infinityecn offers the ability to trade with international markets at their real-time trading hours
When opening a position, you shall benefit from the defining your “stop loss” point which is the point when you close the position for the price drops and you wish to prevent the position from a larger loss, and “take profit” is the point when you wish to close the position for the price reaches your desired profit.
You may contact your account manager to place an order or you go to “place order”
It is a customized account to Islamic Sharia standards where you can trade globally 100% interest free.
Every position and trade has its own limit to open a single position
It stands for trading contracts for difference, and it is a way of contracting among the user and broker that doesn’t require the direct buying and selling of the assets, but replicating the market conditions for trading and later settling the difference among them under the contract conditions after the position is closed.
There are many benefits of trading CFDs, to mention but some: – To benefit a higher leverage. – Having global market access from one platform – Variety of trading opportunities – Flexible trading sizes and much more cost-effective on trades.
Yes, those commissions are subject to variation from time to time. Learn more about commission by visiting ”fees”
Every instrument has buy and sell prices. This difference in price is called the spread, and contains the commission which we charge on each trade. As soon as you open a trade, the current rate shown is the one at which the position would close.
No, we shall provide you with all tools needed to trade professionally and with confidence, as we shall also be available for any assistance needed.